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For multi-item orders, please DO NOT submit payment until you have won all items you wish to combine.
1 Business Day
- China Post: 10-40 Business Days
- Singapore/Hong Kong Post: 10-25 Business Days
We stand behind all of our products with a 30-day money-back or exchange guarantee.
- If you receive an item which is not in the condition as described, we will promptly provide you a refund or replacement.
- If your item doesn’t fit or you don’t want it, you can return it for a refund (less shipping).
- For return shipment, please contact us supplying the item number and reason for return (Return acceptable up to 15 days after you receive the item).
- Refund will be issued within 1-2 business days upon the receipt of the returned item.
Please contact us and allow us to make it right if you have any questions with your order. We will respond to all inquiries by the close of the next business day.
Our customer service reps respond to inquiries daily on business days.
- CN: 9AM – 6PM
- RU: 4AM-1PM
- AU: 11AM – 8PM
- UK: 1AM-10AM
- DE: 2AM-11AM
- US: 8PM-5AM ET
자주 묻는 질문 (FAQ)
How long is the handling time for this product?
- The handling time for this product is 1 business day.
What is the shipping time for China Post?
- The shipping time for China Post is 10-40 business days.
What is the refund process if I receive an item that is not in the condition as described?
- If you receive an item that is not in the condition as described, we will promptly provide you a refund or replacement.